Customer Charter

In this section:

Deliver Plus delivers real, tangible benefits to your business:

Technology to help you select the best courier
Intelligent, tracking of every parcel on your behalf.
Automated e-mail notification of ‘important events’ to inform you of a change in the status of your consignment.
Dedicated account manager.
Proof of delivery and scan information to your desktop.
A tailored service from Deliver Plus.

Home » What we do » Parcel management » Our customer charter

We guarantee all our Plus services; if it’s not delivered you get your money back.
We commit to offering the very highest standard of service and customer care.
We commit to offering our customers innovative solutions to make their shipping easy, fast and flexible.
To offer each of our customers a complimentary branded webpage for their customers to track on.
Within 60 minutes of your parcel being delivered or an ‘exception scan’ being posted on the carrier website, we promise to notify you*
We commit to offering competitive rates that enable our customers to save money.
We commit to offering our customers a constantly evolving range of logistics services and technological solutions.
We commit to finding a solution to any shipping problem even if it is for a service we do not normally offer.

* If requested by you. Service only available for e-mail notification.