TSB Supply Chain Services

In this section:

• Inventory optimisation
• Fulfilment
• Reverse logistics
• Parcel management
  • What is Deliver Plus
  • Our service guide
  • Deliver Plus clients
  • Our customer charter

How InKind benefitted

Transportation costs reduced by over 45% by improved packaging consolidation and density, use of independent transportation providers, and access to TSB Supply Chain pricing benefits

Fulfilment operating costs reduced by over 30% through low cost location and access to lower labour costs. Improved productivity resulting in 80% increase in order output with same manpower levels.

Significant reduction in customer complaints - reduced delivery errors, including damages and losses in transit.

Implementation of Matrix, which eliminated freight invoice auditing processes internally. Improved visibility of order status which resulted in significant reduction of customer calls and order enquiries

Read the full case study here